1. 15-Day 100% Money-Back Guarantee
We proudly stand behind our platform by offering a 15-day 100% refund period from the date of purchase or subscription activation. If you decide Waplify isn't the perfect fit for your business, we provide a seamless, no-hassle refund process for all standard self-managed accounts and pre-deployment requests. Simply contact us at [email protected] with your transaction details, and approved refunds will be processed within 7-10 business days to your original payment method.
Who is eligible. The 15-day money-back guarantee applies to accounts that paid directly, without using a free trial first. The free trial is our evaluation period: it lets you test the full platform before any money changes hands. If you activated a free trial and then upgraded to a paid plan, the 15-day money-back guarantee does not apply to that account, and your payment is non-refundable from the date of purchase.
2. Non-Refundable Services
After the 15-day period expires, all payments become non-refundable. Payments made on an account that used a free trial before purchasing are non-refundable from the date of purchase, as set out in section 1. Additionally, WhatsApp conversation charges (billed directly by Meta), partial subscription periods, and third-party integration costs are non-refundable at any time.
While our 15-day guarantee applies broadly, accounts that have requested and utilized personalized deployment services, guided platform implementations, or dedicated administrative onboarding resources are subject to a standard service review. In these specific assisted-setup scenarios, the final authorization of a refund request is at the sole discretion of our administration, evaluated based on platform utilization and the technical consulting resources rendered prior to the request.
3. Cancellation Terms
You can cancel your subscription anytime by emailing [email protected]. Your cancellation takes effect at the end of your current billing cycle, and you'll retain access to all features until then. For current pricing and plan details, visit our Pricing Page.4. Technical Issues
If you experience technical problems that prevent platform use, contact our support team immediately. We'll investigate within 48 hours and may offer a partial or full refund on a case-by-case basis if the issue is verified and unresolved by our standard technical team.
5. Unauthorized Charges
Report any unauthorized or fraudulent charges immediately to [email protected]. Verified claims receive full refunds within 5-7 business days.6. How to Request a Refund
Email [email protected] with your account email, registered phone number, transaction ID, payment date, and reason for your refund request. We'll review within 2-3 business days.7. Contact Us
Questions about refunds or cancellations? Reach us at [email protected]. We typically respond within 24-48 hours on business days.
Note: Waplify reserves the right to modify this policy at any time. Continued use of our services constitutes acceptance of any updates.