WhatsApp Forms: Collect Every Detail in One Screen

A form that opens inside the WhatsApp chat. No link to tap, no browser, nothing for the customer to install. They fill it in on one screen and the answers land in your table, already attached to their contact.

Included on every plan. Built on Meta Flow JSON 7.3.

A WhatsApp chat with a Book now button beside the same chat with the booking form open, showing name, date, guests and seating preference fields

The short answer

What are WhatsApp Forms?

A WhatsApp Form is a fill-in form that opens inside the WhatsApp chat itself, with no link to follow, no browser and nothing to install. The customer taps a button, completes the fields on a single screen, and the answers arrive in your submissions table already joined to their contact record.

It never leaves WhatsApp

The form opens over the conversation. The customer is not handed off to a website, so the tap that usually loses them never happens.
One screen, not twenty messages

Everything you need is asked at once instead of question by question. Text, dates, choices, photos and documents on the same screen.
Answers arrive structured

One row per response and one column per question, named after what you asked. Not a thread you have to read back through.

The problem

Asking for details in a chat loses people

Every extra step between the question and the answer costs you replies. Three of them are usually self-inflicted.

Nobody taps the link

A form link means leaving WhatsApp, waiting for a page, and typing on a site they have never seen. A share of people stop at the tap, and you never learn which ones.
The answers scatter through the thread

Name in one message, address in another, a photo somewhere above. Reconstructing one enquiry means scrolling, and copying it anywhere means retyping it.
One question at a time is slow

Asking six things takes six round trips, and the customer drifts away somewhere around the third. The order, the booking or the claim never gets completed.

What you get

Build it, send it, and read what comes back

A visual builder, three ways to deliver it, and one table at the end. No code at any point.

Twelve field types, no code

Short text, long text, dropdowns, radio buttons, checkboxes, tappable chips, dates and date ranges, photo upload, document upload, a consent tick box and a navigable list. Up to 50 components on a screen, with a live preview of the phone.
Send it three ways

Inside an open conversation as an interactive message, from a broadcast campaign on an approved template, or as a step in a drip sequence. The same form, whichever way it goes out.
Every answer in one table

One row per response, columns named after your questions. Photos preview as thumbnails, documents download in one click, and the whole table exports to CSV. A cross-form view lists responses across every form you run.
Send the answers onward

What someone entered is available to every step that runs after the form. Quote it back in a confirmation, branch on the option they picked, write it onto their contact record, or push the row straight into a Google Sheet or your own system with the connector and webhook blocks.

Forms are included on every plan

No feature tier to upgrade through, and no separate Meta fee for the form itself.

See pricing Book a demo

How it works

How to create a form on WhatsApp

Four steps, and only the third one involves waiting.

Build and preview it

Drag the fields you need onto the screen and watch the live preview render it exactly as it will look on the phone.
Publish it

Waplify validates the form before it ever reaches Meta, so the usual mistakes surface in the builder rather than as a rejection.
Send it

Attach it to a conversation, a campaign or a sequence step. Each recipient gets their own token, so every response is traceable.
Read the submissions

Answers appear as they arrive, one row each. Filter them, open the uploads, and export the lot to CSV.

What people build

Six forms worth building first

Order forms

Product, quantity, size, delivery address and a photo of the reference, captured in one screen instead of a dozen messages.
Appointment booking

Service, preferred date and a phone number, with a date picker instead of a customer typing "next Tuesday maybe".
Event and class registration

Name, batch, and the documents you need uploaded, all before anyone opens a spreadsheet.
Feedback and surveys

Rate the order, pick a reason, add a comment. Structured answers you can count, not sentiment buried in a chat thread.
Support requests

Issue type, order number and a photo of what went wrong, so the first reply can already be the useful one.
Quote requests

Requirement, quantity, timeline and a document upload for the specification, arriving as a row your team can work.

FAQ

WhatsApp Forms questions, answered

Taken from what people actually search alongside this.

1. Are WhatsApp Forms and WhatsApp Flows the same thing?

Mostly, and the overlap causes real confusion. "WhatsApp Flows" is Meta's own name for the in-chat form feature, which is what this page is about. Inside Waplify the same thing is called a Form, because that is what a customer sees. Separately, Waplify has a chatbot builder that people also call flows: that is a different feature for automating a conversation, and it lives on the WhatsApp chatbot page. A chatbot flow can send a form.

2. How do I create a form on WhatsApp?

Build it in the visual builder by dragging the fields you need onto a screen, check it in the live preview, then publish it. Publishing validates the form locally first and registers it with Meta. After that you can attach it to a conversation, a campaign or a sequence step. The full setup guide walks through it screen by screen.

3. What can a WhatsApp Form collect?

Twelve kinds of answer. Short text, which can be set to accept a number, an email, a phone number or a passcode; a long answer box; a dropdown; radio buttons; checkboxes; tappable chips; a date picker and a date-range picker; a photo upload; a document upload; a consent tick box; and a navigable list. A single screen holds up to 50 components, a photo or document question accepts up to 30 files, and each file can be up to 25 MB.

4. Do customers need to install anything?

No. The form opens inside the WhatsApp app they already have, over the top of the conversation. There is no link to follow, no browser, no account to create and no app to download. That is the whole reason a native form finishes at a higher rate than a link to a web form.

5. What is the difference between a WhatsApp Form and a link to a web form?

Where it opens, and where the answers end up.

	WhatsApp Form	A link to a web form
Where it opens	Inside the chat	A browser, after a tap
Taps to start	One	Two, plus a page load
Leaves WhatsApp?	No	Yes
Photos and documents	Yes, up to 30 files per question	Depends on the form
Where answers land	Your submissions table, joined to the contact	Wherever that tool keeps them
What you need	The WhatsApp Business API	Nothing

6. Can I send a form from a campaign or a sequence?

Yes, both. A form can go out inside an open conversation as an interactive message, on an approved template from a broadcast campaign, or as a step inside a drip sequence. Every recipient gets their own token, so each response is matched back to the person and the send it came from.

7. Can I export the responses to Excel?

Yes. Every form exports its submissions as a CSV file, which opens directly in Excel, Google Sheets or Numbers. There is also a cross-form view listing responses across all of your forms in one place. Uploaded photos preview as thumbnails and open full size, documents download in one click, and sends are stored alongside responses, so a form that went out and was never answered is visible too rather than just missing.

8. Can the answers go straight into another tool?

Yes, without anyone exporting anything. When the form is sent from inside a flow, the steps that run after it can act on what was entered: a Google Sheets block appends the answers as a new row, and a webhook block posts them to your own system, your CRM or an automation tool. The submissions table still keeps its own copy either way. See the Google Sheets connector and API and webhooks.

9. Can I edit a form after publishing it?

Not in place. A published form is locked, which is deliberate: people may be part-way through filling one in. To change it, clone it and edit the copy, which the builder does for you. Only a draft can be deleted; a published form is deprecated instead, so its existing responses are never orphaned.

10. Is WhatsApp Forms free?

There is no separate Meta fee for the form itself. Sent inside an open conversation there is nothing extra to pay, and sent on a template you pay the ordinary template fee for that message and nothing more. On the Waplify side, Forms are included in every plan today, with no feature tier to upgrade through. See pricing.

11. I already built forms in WhatsApp Manager. Do I have to rebuild them?

No. A sync pulls every Flow already on your WhatsApp Business Account into Waplify, so forms you built elsewhere show up ready to send and their responses land in the same submissions table as everything else.

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